Privacy Policy

Last Updated: October 16, 2025

1. Introduction

Welcome to APX. This Privacy Policy explains how APX Labs, Inc. ("APX," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our website (apxlabs.ai), our API intelligence platform, and related services (collectively, the "Service").

Your privacy is important to us. By using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy is incorporated into and is subject to the APX Terms and Conditions.

2. Information We Collect

We collect information in a few different ways to provide and improve our Service.

a) Information You Provide Directly to Us:

  • Account Information: When you register for an account, we collect information such as your name, email address, and password.
  • Customer Content: To use our Service, you provide us with data such as API specifications, credentials, code, and other materials for analysis by our Agent ("Customer Content"). You control what Customer Content you provide.
  • Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message and any other information you choose to provide.

b) Information We Collect Automatically When You Use the Service:

  • Log and Usage Data: Like most websites and services, we automatically collect certain information when you access our Service. This may include your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and how you interacted with our website.
  • Cookies and Similar Technologies: We use cookies and similar technologies to help operate our Service, remember your settings and preferences, and understand how our users interact with the platform. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide, Operate, and Maintain the Service: We use your Account Information and Customer Content to operate the APX platform, authenticate you, process your requests, and provide you with the analysis and insights generated by our Agent.
  • To Improve, Personalize, and Develop the Service: This is a core part of our business model. We use Customer Content to train and refine our AI agents and underlying algorithms. We also use it to generate our proprietary Knowledge Base, which consists of anonymized, aggregated, and abstracted patterns and insights. Crucially, the Knowledge Base does not contain your raw or identifiable Customer Content. The knowledge we gain from this process helps us improve the Service for all our customers.
  • To Communicate With You: We may use your contact information to send you service-related notifications, updates, security alerts, and support messages. We may also send you marketing communications, which you can opt out of at any time.
  • For Safety and Security: We use information to protect our Service and our users, prevent fraud and abuse, and enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information. We may share the information we collect in the following limited circumstances:

  • With Service Providers: We work with third-party service providers to help us operate our Service, such as cloud hosting providers (e.g., Amazon Web Services, Google Cloud), analytics providers, and customer support tools. These providers are given access to your information only as is reasonably necessary to perform their services for us and are obligated not to disclose or use it for any other purpose.
  • In Aggregated or Anonymized Form: We may share aggregated and anonymized information that cannot reasonably be used to identify you. For example, we may share high-level insights derived from our Knowledge Base.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • To Comply with the Law: We may disclose your information to a third party if we believe that disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or governmental request, (b) enforce our agreements and policies, or (c) protect the security or integrity of the Service.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems. You are responsible for securing your account credentials.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate personal information.
  • Delete your personal information.
  • Opt-out of marketing communications by clicking the "unsubscribe" link in our emails.

You can exercise these rights by contacting us at the email address below. Please note that we may need to verify your identity before processing your request.

8. International Data Transfers

Your information will be transferred to, and processed in, the United States. By using the Service, you consent to the transfer of your information to the U.S. and the use and disclosure of your information as described in this Privacy Policy.

9. Children's Privacy

Our Service is not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

APX Labs, Inc.
legal@apxlabs.ai